SEBI has issued guidelines for common online dispute resolution portal (ODR portal) for resolving grievances/disputes arising between investors/clients and listed companies or specified intermediaries/ regulated entities in the securities market. In case the grievance is not redressed satisfactorily by the entity/RTA, the investor may, escalate the same through the SEBI SCORES Portal. After exhausting the above options, if the investor is not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.

The link of SEBI circular, SEBI SCORES Portal and ODR Portal are given below:

SEBI Circular on Online Dispute Resolution

SEBI SCORES Portal

ODR Portal